Anulari facute de client

Cu exceptia cazurilor in care un tur specific mentioneaza altfel, clientii pot solicita anularea prin email cat mai curand posibil.

Eligibilitatea pentru rambursare depinde de tipul turului, conditiile furnizorilor si timpul ramas pana la inceperea turului.

Anulari facute de operator

Daca un tur nu poate avea loc din cauza vremii, conditiilor de siguranta, indisponibilitatii obiectivelor sau problemelor operationale, putem oferi o data noua, un tur alternativ sau o rambursare.

Intarzieri si neprezentare

Intarzierile pot reduce durata turului sau pot fi tratate ca neprezentare daca ghidul nu poate astepta.

Neprezentarile nu sunt, in general, rambursabile.

Termen rambursari

Rambursarile aprobate pentru platile cu cardul sunt procesate prin Stripe si pot necesita cateva zile lucratoare pentru a aparea pe extrasul clientului.

Customer cancellations

Unless a specific tour states otherwise, customers may request cancellation by email as soon as possible.

Refund eligibility depends on the tour type, supplier conditions and time remaining before the tour starts.

Operator cancellations

If a tour cannot run because of weather, safety conditions, unavailable attractions or operational issues, we may offer a new date, an alternative tour or a refund.

Late arrivals and no-shows

Late arrivals may reduce the tour duration or be treated as a no-show if the guide cannot wait.

No-shows are generally not refundable.

Refund timing

Approved card refunds are processed through Stripe and may take several business days to appear on the customer's statement.